Warranty Policy for Knight Fighters Sports & Trophies

Introduction

At Knight Fighters Sports & Trophies, we pride ourselves on offering high-quality products and ensuring our customers are completely satisfied. This Warranty Policy outlines the coverage, limitations, and process for claiming a warranty on products purchased from https://knightfighters.co.uk.

Warranty Coverage

1. Standard Warranty Period:
   All products, including trophies, medals, and sports equipment, are covered under a 12-month warranty from the date of purchase.

2. What is Covered:

   • Manufacturing Defects: Flaws in materials, faulty craftsmanship, or defects that affect product performance.
   • Customisation Errors: Mistakes in engraving, printing, or customisation that differ from the approved design or order details.

3. What is Not Covered:

   • Normal Wear and Tear: Minor scratches, scuffs, or colour fading due to regular use.
   • Accidental Damage: Breakages or damages caused by dropping, mishandling, or improper use.
   • Unauthorised Modifications: Issues arising from third-party alterations or repairs.
   • Environmental Damage: Issues caused by exposure to extreme heat, cold, moisture, or chemicals.

Claim Process

1. How to Make a Warranty Claim:

   • Step 1: Contact us via email at info@knightfighters.co.uk or call 07868 243530 within the warranty period.
   • Step 2: Provide your order number, a description of the issue, and photos showing the defect.
   • Step 3: Our support team will assess the claim and respond with the next steps within 3-5 business days.

2. Resolution Options:
   If your claim is approved, we will offer one of the following solutions at no extra cost:

   • Repair: Fixing the defective item.
   • Replacement: Supplying a new item of the same model or equivalent value.
   • Refund: A partial or full refund if a repair or replacement is not feasible.

3. Return Shipping:

   • Defective Products: We will cover return shipping costs for items deemed faulty under warranty.
   • Non-Defective Products: If no defect is found, the customer will be responsible for shipping costs.

Limitations of Liability

• This warranty is limited to the repair, replacement, or refund of defective products.
• Knight Fighters Sports & Trophies is not responsible for indirect, incidental, or consequential damages resulting from the use of our products.
• This warranty does not affect your statutory rights under UK consumer protection laws.

Custom Products

For customised products:

• Customers must approve all customisation details (engraving, colours, designs) before finalising the order.
• We are not responsible for errors in customisation if the provided proof was approved.

Contact Us

For warranty claims or additional inquiries:

Knight Fighters Sports & Trophies
Address:
Unit 1
Ellen Business Park
Quebec street
Oldham
OL9 6QJ
Phone: 07868 243530
Email: info@knightfighters.co.uk